Frucor Suntory – Privacy Policy

Frucor Suntory Australia Pty Ltd (“we” or “us”) take the protection of your privacy seriously.

This Privacy Policy sets out how we deal with your personal information.

We are bound by, and comply with, the Privacy Act 1988 (Cth) (for personal information collected in Australia).

By using the website (store.suntorybosscoffee.com.au) all associated pages, and all brand-specific websites (collectively, the “Websites”) and/or by providing any personal information to us, you consent to the collection, use, storage and disclosure of your personal information as set out in this Privacy Policy.

Collection of Personal Information

In order for us to supply products, services or benefits to you, we may need to collect certain personal information about you. This personal information may include your name, address, telephone number, date of birth, e-mail address and other contact details, bank account, credit card details, occupation, government identification numbers (such as a driver’s licence number or passport number) and details of your use of our products, services or benefits.

We will not collect sensitive information from you.

You do not have to provide us with any personal information, however, if you do not do so, we may not be able to complete a transaction you have entered into, finalise payment of a product you have requested, make delivery of a product or service you have ordered, validate your entry in a promotion, or otherwise provide you with the products, services or benefits you have requested.

We may collect personal information, or other information, in a number of ways, including:

-when you provide it directly to us, for example, by submitting it to us via the Websites, via any electronic or paper forms you submit to us, or by providing information to our representatives by telephone, e-mail or any social media networks through which you liaise with us;

-when you provide it to us through agencies that we work with, for example, any application for employment, sponsorship requests and general enquiries; in the course of providing you with a requested product, service or benefit;

-from third party service providers, business partners, including without limitation, commercial associates or credit reporting agencies;

-from publicly available sources;

-from electronic tagging or tracking mechanisms in relation to your use of the website (i.e. Cookies); through aggregated data, which tracks traffic to the Websites.

Use, storage and disclosure of personal information

The personal information you provide to us will be used for the purposes disclosed at the time of collection, or otherwise as set out in this Privacy Policy.

We collect, use, store and disclose personal information about you in order to supply our products, services or benefits to you, or for related purposes, for example:

-to evaluate and/or respond to your request or submission;

-reviewing and improving our products, services or benefits;

-administering your use of our products, services or benefits;

-providing you with marketing and promotional material, including by direct marketing to you from us and/or from our social networking sites and promotional agents who work with us to help provide, promote or improve the products, services or benefits we provide (unless you tell us that you opt-out of the use of your personal information for these purposes);

-in circumstances where we are authorised or required to do so by law, and in circumstances where we consider it appropriate to do so in order to ensure that laws are complied with.

Please be aware that your information may be transferred to, stored, and processed in Australia and/or New Zealand, where our servers are located and our central database is operated. In addition, we may disclose some of your personal information to organisations outside Australia or New Zealand, including but not limited to Japan, for the purposes described above.

Some of these countries may not have the same or substantially similar privacy laws as those referred to in this Privacy Policy. You acknowledge that your personal information may not receive the same protections that it would in Australia or New Zealand.

Accessing personal information

If you are an individual, you may have right to request access to and correction of personal information that we hold. If there are any errors in the personal information we hold about you please contact us and we will correct and update the personal information we hold about you.

You may contact us at any time to obtain a copy of the personal information we hold about you, and we will provide that information to you (provided that we are permitted by law to do so). In some circumstances we may charge you a reasonable fee for providing this information.

Any request will be dealt with in accordance with the Privacy Act 1988 and any other relevant privacy laws.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. The current version of this Privacy Policy will always be published on our website (www.frucorsuntory.com/privacy-policy). If you have any questions regarding this Privacy Policy, please contact us.

Complaints

If you wish to complain about the manner in which we have handled your personal information, please contact our Privacy Officer (www.frucorsuntory.com/emailfrucor). The Privacy Officer is responsible for co-ordinating the investigation of any complaints and resolving the matter with a complainant. The Privacy Officer will manage any complaints received in a timely manner and provide you with a response to your complaint.

If you are not satisfied with our response, you may take your complaint to the Office of the Australian Information Commissioner.

This Privacy Policy was last updated on 22 April 2020